Scheduling an Assessment
When a student is prepared to take an assessment, the student makes an assessment scheduling request through the course of study. To submit a scheduling request, the student clicks either the "Schedule Now” or "Request Approval" button for the assessment to be scheduled. Students need mentor approval to schedule. Once approved, the student is presented with two options for scheduling of the exam:
The student then chooses the option he or she would like to use to take the assessment. Additional information can be found in Objective Assessment Scheduling Instructions.
Upon selecting a delivery method, students will then be asked for date(s) and time(s) they are available to sit for the exam. Once dates have been entered, students have the option of providing additional information in the referral notes section on the last screen of the referral. Students click Submit to complete the scheduling request process.
A WGU-approved testing center scheduling request must include a minimum of two potential sites the first time a student takes a proctored assessment (three sites are preferred).
It is students' responsibility to identify potential sites in their area for the delivery of their assessments. During student orientation, students are encouraged to begin looking for their assessment center by accessing the WGU site database. Many sites across the country are established as WGU testing centers. Students unable to find a site in the WGU database can search for potential sites by checking their telephone directory under Colleges and Universities. Sylvan Learning Centers are also acceptable. Site information must include the name of the facility and a phone number. If available, a contact name with an mail address will expedite the scheduling process. If a college hosting a site has more than one campus in the same city or vicinity, students must specify which campus location they want to utilize to take the assessment. Students should not call the site to arrange proctoring services. This will be done for the student by the scheduler.
Proctor Fee Reimbursement
Some proctoring locations require students to pay up front for proctoring when taking an assessment. If the site selected requires payment before testing, students will be notified via email when requesting scheduling. WGU will reimburse students for any fee paid to a site for proctoring services. To request reimbursement, students should do the following:
Students will receive a check within 14 days of submitting the request.
Students located outside of the United States must provide an email address for the site. WGU cannot contact overseas sites by telephone.
Any questions or concerns about a possible testing site may be directed to the Assessment Services team.
Online Proctoring (OLP)
Through the use of OLP, students can schedule and complete objective assessments until the last day of the term. In order for the assessment to be recorded in the current term, students must successfully connect with a proctor before midnight Mountain Time on the last day of the term. Students can successfully connect with a proctor by clicking “Start Exam” in the Assessment Center during the scheduled exam time.
Student may also successfully connect to a proctor by clicking the “Take Now” option when it is available in the Assessment tab of the course of study.
Note: The “Take Now” option will not be available if all proctors are busy.
Students who are unable to connect with a proctor before midnight Mountain Time on the last day of their term will receive a Not Pass on their assessment for the term, even if the assessment receives a passing score.
Students are encouraged to schedule their assessments as soon as possible. Failure to schedule on time or the inability to find an available testing option, either through OLP or a testing site, will result in a Not Pass for the assessment. In addition, failure to schedule on time or the inability to find an available testing option will not result in an Incomplete Course extension for the course.
Third Party Exams
Students are responsible for understanding all scheduling and testing deadlines for third party exams. Students who need to take a third party exam are encouraged to work closely with their mentors, and proactively schedule exams according to individual exam requirements. Depending on the exam requirements, students may need to schedule multiple weeks or months in advance.
WGU Approved Testing Centers
Students taking their assessments at a WGU Approved Testing Center must schedule their assessments at least six days before the end of the term. Five days before the end of the term, the scheduling tool will no longer provide students with the option to schedule at a testing center.
When requesting test times, students must take into account the closing time of the site and the length of the assessment. In order to provide students with the opportunity to complete each assessment successfully, WGU must schedule the assessment for the allotted time allowed for that assessment. Some assessments permit more than a two-hour time period for completion. Students must request assessment times with these guidelines in mind and not expect a site to stay open for them to finish an assessment.
Students must understand that weekend times and late hours are not always available at a given site. They may have to take time off work or arrange for child care in order to take their assessments. Students may have to travel to take their assessments. While it is often possible to schedule at a site close to home, 50 miles of travel is considered reasonable.
WGU does not allow individual proctors. Exceptions will be granted only to students who do not have access to an established site within 50 miles; where a new site cannot be established; and where Online Proctoring is not an option due to technical issues.
Assessment Appointment Notification
Once an assessment schedule has been finalized, the student will receive a schedule confirmation e‑mail from the Assessment Services department. This e‑mail will include the date, time, and location of the assessment appointment, as well as information on what materials can and cannot be taken into the assessment area, contact numbers in case of problems, required identification items, and other facts that the student will need to know. Students taking an assessment at a WGU-approved Testing Center must print out this e‑mail and take it with them to the assessment appointment. Upon arrival at their appointment, students should verify with the proctor that they will be taking the assessment they are expecting to take.
Attempts: Students are permitted four attempts for each assessment requirement. A fifth or subsequent attempt on a single assessment must be approved by senior leadership in Mentoring. The student will be required to pay a $60 fee (or applicable fee for outside vendor assessments) for a third or subsequent attempt.
Retakes: Before a retake of any objective assessment can be approved, the student, student mentor and course mentor must engage in an intervening learning experience. In addition, students who do not pass their assessment on the first or second attempt will be required to wait a minimum of five days and receive approval from mentoring leadership before any subsequent assessment attempts can be scheduled. See Assessment Approval and Retake Policy.
Online Proctoring: Students can reschedule by clicking the "Assessment Center" button (next to the "Schedule Now" button) located within the Assessment tab in the course of study. By selecting "Reschedule," students can pick a new date and time for their exam. Students have up to 24 hours following the scheduled time to request scheduling.
WGU Testing Centers: Students can request a rescheduling of their appointment by accessing the "Reschedule" link found in their appointment confirmation email. Students have up to 24 hours following the scheduled time to request rescheduling.
No Shows: A "No Show” will count as one of the two attempts for each assessment requirement covered by student tuition. Each No Show will be annotated on the student’s record 24 hours after the missed appointment. Once a No Show is entered into the student record, students will need to work with their mentors to schedule another attempt.
For more information, contact our Assessment Services team.
Article Number: 20371, 1056