Assessment Scheduling and Rescheduling Information



For more information regarding assessment scheduling support, and assessment proctoring availability, please see WGU Support Centers Holiday Hours.


When a student is prepared to take an assessment, the student makes an assessment scheduling request through the course of study.


As of July 10, 2019, faculty approval is not required for a first attempt of an in-house objective assessment, provided the student has attempted* the preassessment for the course (preassessments do not require faculty approval). Students can schedule and take their first attempt at an objective assessment through the Assessment Center. First attempts at third-party assessments are approved by the Course Instructor for the assessment. 

*Note: P
assing the preassessment is not required to proceed with attempting an objective assessment. 


Second and subsequent attempts are approved by the Course Instructor for the assessment. Prior to retaking an assessment, students must consult with their Course Instructor to develop a personalized study plan. The study plan may include a recurring appointment with a Course Instructor, engagement in the Course of Study, engagement in weekly webinars, or other appropriate educational activities. Please refer to the Assessment Approval and Retake Policy for more information.


Students are encouraged to schedule their assessments as soon as possible. Failure to schedule on time or the inability to find an available testing option will result in a Not Pass for the assessment. In addition, failure to schedule on time or the inability to find an available testing option will not result in an Incomplete Course extension for the course.


Follow these steps to schedule a WGU assessment:

  1. Navigate to the course for the assessment you want to schedule.
  2. Click on Schedule Now
  3. Choose the date and time you are available to sit for the exam.
  4. Enter any additional information for the proctor in the notes section.
  5. Submit the form.


Assessment Appointment Notification

Once an assessment schedule has been finalized, students will receive a schedule confirmation email from the Assessment Services Department. This email will include the date, time, and location of the assessment appointment, as well as information on what materials can and cannot be taken into the assessment area, contact numbers in case of problems, required identification items, and other facts that the student will need to know. Upon arrival at their appointment, students should verify with the proctor that they will be taking the assessment they are expecting to take.



Online Proctoring (OLP)

Through the use of OLP, students can schedule and complete objective assessments until the last day of the term. In order for the assessment to be recorded in the current term, students must successfully connect with a proctor before 11:59 PM Mountain Time, regardless of students' time zone, on the last day of the term. Students can successfully connect with a proctor by clicking Start Exam in the Assessment Center during the scheduled exam time.


Students who are unable to connect with a proctor before 11:59 PM Mountain Time on the last day of their term will receive a Not Pass on their assessment for the term, even if the assessment receives a passing score.



Third-Party Exams

Students are responsible for understanding all scheduling and testing deadlines for third-party exams. Students who need to take a third-party exam are encouraged to work closely with their program mentors, and proactively schedule exams according to individual exam requirements. Depending on the exam requirements, students may need to schedule multiple weeks or months in advance.



Rescheduling Assessments

Online Proctoring: Students have up to 24 hours after their scheduled assessment time to reschedule with no penalty. Students who fail to reschedule within 24 hours will have a no show added to their student record.

To Reschedule:

  1. After logging into the student portal, navigate to the course for the assessment you want to reschedule.
  2. Go to the Assessments area of the course page and click the Assessment Center button under the assessment.
  3. From within the Assessment Center, click the Reschedule button.
  4. Enter the new date and time for your assessment.
  5. Submit the form. 





Article Numbers: 20371, 20375, 2465, 1056