Mentor Approval: To submit a scheduling request, students need to click either the Schedule Now or Request Approval button for the assessment scheduling process to start. All students need program mentor approval to schedule their first attempt and course instructor approval for all subsequent attempts.
How to find course instructor contact info: If students require academic content assistance, course instructors are eager to help! Students can find course instructor contact information within their course of study.
Retakes: Before a retake of any objective assessment can be approved, the student, program mentor, and course instructor must engage in an intervening learning experience. In addition, students who do not pass their assessment on the first or second attempt will be required to wait a minimum of five days and receive approval from Mentoring Leadership before any subsequent assessment attempts can be scheduled. See WGU Assessment Policies.
L: Launch Process Information
Students should have their government-issued photo ID ready.
Once students click Start Exam, a proctor will help them through the setup process - this may take approximately 10 minutes. This setup includes the proctor borrowing a student's mouse momentarily to download the necessary software to launch their assessment, and closing all other running programs. Watch this informative video.
Taking the practice test available on students' Assessment Center page in the assessment tab of their Course of Study is highly recommended. This will orient them to the test-taking process and also confirms that their computer meets the technical requirements.
Webcam placement: Students should ensure their webcam is properly placed in their work area so their eyes, hands, face, mouse, and work area are visible. After the proctor asks students to perform a 360-degree scan of the room, students will place the webcam back in this position. For more information see this video.
Lighting: The lighting of students' testing space must be daylight quality with overhead lighting preferred. If overhead lighting is not possible, students should ensure the light source is not directly behind them, because it will be difficult for the proctor to see them. See this video for more information and examples of proper lighting.
Students should allow for enough quiet time for their exam plus 10 minutes for the setup time described above.
Students must clear their work area of any papers, books, and other materials. This includes any items on the walls around them.
Students must be alone to take their exams. They may want to use the ‘do not disturb’ door sign included in their Student Success Kit!
Cell phones are not permitted during exams. Students may be asked to turn their phone off or place it in another room.
Students must have speakers on or connected to their computer as proctors will communicate with students via their computer speakers during the exam.
If students experience technical difficulties during an exam, the proctor will reach out to them on their phone. If students are unable to re-connect or continue to experience technical difficulties that prevent them from completing an exam, they are encouraged to contact the Assessment Services team immediately.
R: Rules for the exam
Rescheduling: Students can reschedule by clicking on the Assessment Center button (next to the Schedule Now button) located within the Assessment tab in the Course of Study. By selecting Reschedule, students can pick a new date and time for their exam. They have up to 24 hours following the scheduled time to request scheduling.
Breaks: For approved assessments, students are allowed one 10 minute break per hour of testing time, which they can take anytime during the exam. The timer will continue to count down while students are on their break. Upon returning to their assessment, students will not be able to make any changes to questions they had seen prior to starting the break. (Note: Effective Feb. 11, 2019, students will be allowed one 10 minute break per hour of testing time, for all proctored WGU-created assessments.)
All exams are monitored via screen share, webcam, and microphone and may be recorded.
Allowed testing aids: Students are allowed to use a dry-erase whiteboard and handheld calculator on any WGU assessment. No paper is allowed. Calculators with a Computer Algebra System (CAS) EX: HP48, Voyage 200 are not allowed. For more information, see WGU Objective Assessment Policies.
Talking and/or reading questions out loud during the examination session is not permitted.
If students experience technical difficulties during their exam, the proctor will reach out to them on their phone. If students are unable to connect or experience technical difficulties that prevent them from completing an exam, they should contact the Assessment Services team immediately.
T: Technical setup
Students should restart their computer before they begin an exam.
Mobile hotspots are not an adequate Internet alternative for online proctoring.
They should also test their computer systems and Internet bandwidth before they begin using systemcheck.wgu.edu.