Natural Disasters and Major Events

As part of our student obsession, WGU greatly values our students’ safety and well-being. We understand that natural disasters and major events may impact your ability to be successful. We take a proactive approach to supporting our students, monitoring daily for severe weather barriers, fires, and other major events which may impact your studies. 

 

While we do our best to reach out to students affected, you are your own best advocate. If you have been impacted by a natural disaster or major event, the following information should be helpful. 

 

Next steps when experiencing a major event: 

  1. Contact your program mentor. (If your mentor cannot be reached, please reach out to Student Services) 
  2. Reschedule any currently scheduled assessments. 
  3. Reach out to Student Services for additional support. 

Important Numbers

 

Department 

Email 

Phone 

Assessment Services 

assessmentservices@wgu.edu 

Chat support through portal 

Student Services 

studentservices@wgu.edu 

877-435-7948

Financial Services 

finaid@wgu.edu 

877-435-7948

Enrollment 

Contact your enrollment counselor directly.  

866-225-5948 

  

Major Event FAQ’s 

 

       1. Assessment Support

 

Question: I need to take an online assessment, but do not have access to my webcam. What are my options? 

Answer:  We would be happy to rush a webcam to you if you are able to receive packages. If you are unable to receive packages, please email Assessment Services, or chat with us via your student portal. 

 

Question: I had an assessment scheduled, but was unable to take it. What should I do? 

Answer: If it is within 24 hours of your scheduled assessment time, you may reschedule via your student portal. If outside the 24 hours, please email assessment services for assistance. Typically, missed appointments due to disasters or major national events will not count as an attempt.   

 

      2. Financial Support 

 

 Please reach out to financial services as soon as possible with financial concerns. 

 

Question: I have a payment due for tuition and am unable to make the payment due to the event. 

Answer: WGU proactively notates impacted student accounts so each group is aware of the hardship. Financial services would be happy to assist you in determining which solution would best fit your needs. 

 

Question: Due to a major event, I am concerned about losing my financial aid because I did not meet On Time Progress (OTP) for this term. 

Answer: WGU works with the Department of Education to provide options for students impacted by natural disasters. Please call Financial Services to explore options appropriate for your situation. 

 

        3. Device Support 

 

Question: I would like to continue to study, but do not have access to a computer in my current location. Can you help? 

Answer: WGU has a limited supply of laptops available to loan students in need. Please connect with your mentor or Student Services 

 

        4. Term Support 

 

Question: My term is ending soon, and I am not sure I will be able to complete my assessment. 

Answer: Connect with your program mentor directly to discuss our Incomplete Course Policy.

 

Question: My next term begins on (any date), and I am unsure I’ll be able to continue my studies on that date. 

Answer: If this is not your first term, you may be eligible for a term break. Term breaks may be requested through your student portal. 

(If this is your first term, please reach out to your enrollment counselor for assistance) 

 

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