End of Term Deadline Policy
Student work submitted and passed before the end of the term will be credited on the date of submission. Performance tasks must be submitted no later than 11:59 p.m. Mountain Time on the final day of the student’s term. In rare and specific situations, an incomplete may be available (see the incomplete course policy). Students should work with their program mentor to understand the requirements and process to apply for an incomplete. If a student takes a term break and a task has not been evaluated, the task will be evaluated upon return and then credited to the term in which it was submitted.
Students are able to independently submit work up to four times for each performance assessment (first submission, plus three resubmissions). If the fourth attempt does not demonstrate competence, the student must meet with a course instructor before resubmitting.
Note: A task may be held or locked prior to the fourth attempt if significant revisions or documentation is needed. In these cases, students must also work with their course instructor to have the task released.
Evaluation Result Policy
For questions or concerns about evaluation results, please contact E-Care for assistance and resolution.
Should a concern arise about a performance assessment result, students should contact the E-Care team by emailing email@example.com. An E-Care representative will reach out to set up a time to discuss the concern via telephone at the requestor's convenience. At the student’s request, the E-Care representative will assist in submitting a challenge to the evaluation.
Once complete, the challenge will be acknowledged and assigned to an evaluation supervisor within 24 hours. The evaluation supervisor will investigate the concern and will respond to E-Care. More information about E-Care can be found at: What Evaluation Assistance Services do E-Care Representatives Provide?
Alumni Performance Assessment Access Policy
Upon graduation, WGU provides alumni a complimentary one-year membership to access performance assessment submissions. After the first year, alumni can purchase their own membership to continue accessing their work. Alumni can download their entire performance assessment portfolio at any time within their degree program or via their complimentary one-year membership.
Software Usage Policy
The following file types are not acceptable for submission:
Please submit the original file by downloading it to your computer before submitting for evaluation. Always consult the task directions for additional notes on required file types. Students can take advantage of a free offer for Microsoft Office. Click here to learn more.
Academic Authenticity Policy
Unless the student is directed by WGU to work with other students, all assessments and projects must be the student’s own work.
Click here for answers to frequently asked questions.
End of Term Deadline Policy
Assessment scheduling requests for in-house assessments can be approved and scheduled up until the last day of the student's term. Any scheduled assessment must be scheduled before 11:45 p.m. Mountain Time and the student must be connected with the proctor to launch their scheduled session before midnight on the last day of their term.
Third-party assessments need to be approved and scheduled three days prior to the last day of a student's term. It is highly recommended that any third-party assessment is scheduled before the last month of the term to ensure adequate time for scheduling and receipt of the score.
No Show Policy
Students who schedule an objective assessment, fail to appear for their scheduled date and time, and do not communicate with the University within 24 hours, will have a "No Show" placed on their record. A No Show counts as an academic attempt for each assessment requirement covered by student tuition. Each No Show will be annotated on the student record after the elapsed time permitted on a missed appointment. Once a No Show is entered into the student record, the student will need to work with their program mentor and course instructor to schedule another attempt.
Retake Fees Policy
Students are required to pay a $60 fee (or applicable fee for outside vendor assessments) for any third or subsequent attempt. A retake fee can only be waived at the discretion of an Assessment Services liaison or by the request of a program faculty manager. Retake fees are required to be paid before a third or subsequent attempt can be scheduled and completed.
A student's first attempt on their objective assessment is approved by the program mentor. Mentors can require the completion and pass of a preassessment before approval to schedule the objective assessment.
Program mentors are still the primary approvers for first attempts. However, if the student meets the criteria below our Assessment Services team can also approve first attempt referrals:
Second and subsequent attempts are approved by a course instructors. Course instructors will require the student to complete certain tasks to gauge success on the next attempt before an approval is granted.
Students are permitted four attempts for each objective assessment requirement. Any attempt thereafter will need to be approved through the program mentor and course instructor senior leadership.
Once an objective assessment is approved by a program mentor, the student will have the ability to schedule their assessment through their student portal.
WGU requires that the identity of all students be verified utilizing a current, government-issued photo identification (ID) before beginning an objective assessment.
Objective Assessment Secure Environment Policy
WGU requires that all students using online proctoring for their objective assessments are testing within a secure environment. A secure environment is defined as a place that is clear of any papers, books, and other materials. This includes any items on the walls around them. WGU objective assessment items are considered high-stakes and are not available for review outside of the secure testing environment.
The secure environment must also be clear of any other person(s) and the student is the only person in the vicinity of the environment chosen for the test session
The proctor is responsible for maintaining a secure environment during the testing session. The proctor has discretion to make adjustments as needed to the requirements below to ensure a secure environment.
Note: Your proctor may request that you shift your position due to the location of entry ways into the testing location chosen. If you move out of the frame of the webcam, including taking a break, you will be required to re-secure your environment.
Approved testing aids are permitted in the secure environment. Approved testing aids are:
For more information regarding the testing tools policy, see below.
Objective Assessment Results Policy
Students will receive a truncated score that will reflect their competency level based off the content design for the course they are completing. WGU does not round scores due to ensuring that a student is gaining competency and WGU is meeting accreditation requirements. Students are required to be at or above the given cut score for each course in order to receive a “pass” for that assessment.
For students in all other colleges:
Students will receive a coaching report showing a high-level view of overall competency. Please see the Coaching Report and Results Policy for more information.
Objective Assessment Rescore Policy
Score reviews may be considered in instances where there are technical inaccuracies or system issues during the assessment administration. Score reviews are not granted on the sole basis of a score being close to passing, or dissatisfaction with a score result. If a student thinks they may be eligible for a score review, the student should first confer with their course instructor. The course instructor will assist in determining if the issue should be escalated to the assessment department.
For more information about the competency-based model click here.
For more information about WGU’s grading system, click here.
WGU allows approved, permitted tools to be used during the proctoring sessions for the completion of objective assessments. These permitted tools are strongly encouraged, if needed, and this policy is strongly enforced and monitored.
Students will be required to use a WGU-issued webcam for online-proctored (OLP) exam sessions and are allowed to use a WGU-issued whiteboard during their exam session. Webcams not issued by WGU, and internal webcams are not permitted at any time during an online proctoring session. Once the scheduled session is completed, the proctor will require the student to erase their whiteboard before the session can be officially submitted for scoring.
Only WGU-approved calculators are permitted for use during a proctored session. To see a list of approved calculators, click here.
Scratch paper is not permitted during online proctoring sessions.
For approved assessments, students are permitted one ten-minute break per hour of testing. The timer will continue to countdown while students are on their break. If a break is used during an approved assessment, the exam session will be a forward-only session once the exam is resumed; students will not be able to make any changes to questions they answered or viewed prior to starting the break.
When taking a proctored WGU assessment, the student may not access any device or material not specifically approved in advance, nor communicate with anyone except the proctor.
For any further questions about your assessment environment, please reach out to Assessment Services.
Article Number: 23128, 1803