Broadband Requirements and Troubleshooting

In order to access WGU resources, a broadband (high-speed) Internet connection able to sustain a download and upload speed of 3 Mbps is needed. Recommended connections include DSL or Cable. Satellite Internet may work, but is not recommended.

The following steps will not increase the speed your Internet connection provides, but may reset or focus your internet connection to your computer:


  • Use a wired connection rather than WIFI.
  • Restart your computer.
  • Ensure that you do not have additional applications that access the internet actively running on your computer.
  • Ensure no one is streaming video at your location.
  • Follow your Internet provider’s instructions for resetting your modem/router.


If you do not have sufficient download or upload speeds after completing these steps, contact your Internet provider for additional options or troubleshooting steps.



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