WGU offers assistance through its E-Care team, dedicated to providing an extra layer of performance assessment support. E-Care strives to assist students and faculty with multiple types of issues surrounding performance assessments while maintaining the rigor and quality of WGU’s competency-based model. The E-Care team is available Monday through Friday, 6 AM to 8 PM Mountain Time, and Saturday and Sunday, 9:00 AM to 5:00 PM Mountain Time to address questions, concerns, and issues regarding performance assessments, including associated policies, processes, and procedures.
E-Care works with students and faculty to assist in a variety of ways, including the following:
Additionally, E-Care relays technology advice to students about submitting work in Taskstream. E-Care also provides assistance to students experiencing technology challenges involving Taskstream, using the Panopto video platform, and generating quantitative proofs and spreadsheets for select performance tasks.
To locate additional information about appealing a performance assessment evaluation, see the student handbook article: Student Complaint Policy.
To contact the E-Care team, email email@example.com.
Article Number: 40564