How do I schedule/reschedule my PeopleCert Certification?


How do I schedule/reschedule my C846 – Business of IT – Applications, ITL Foundations (FSV1) PeopleCert Certification?


To schedule the C846- Business of IT- Applications, ITIL Foundations

To reschedule the C846- Business of IT- Applications, ITIL Foundations


To Schedule Your Assessment


Exam Registration is a two-step process:

You must first register for a new account through PeopleCert, the vendor who will be providing the assessment via Online Proctored Assessment (OLP). Then you will register for the assessment on the PeopleCert website


  1. To create a PEOPLECERT Account:
    • Note: If you have taken an exam with PEOPLECERT in the past, you may already have a valid PEOPLECERT account and you can proceed with the registration process. If not, you have to create one. If you require any help with your PEOPLECERT account creation process you can call (669) 231- 7060, or email customer support at
    1. Visit
    2. Click on "Create an account" button.
    3. Fill in the form and click "I accept. Create an Account" button.
    4. You will receive an email with subject Activate Passport Account. To complete the activation, click the "Activate Now" link in the email.
    5. Your account is ready to register for the exam.
  2. To register for your Assessment:
    • Note: You will also need to review the online proctoring (OLP) instructions for Mac or Windows. If you do not meet these requirements, or do not wish to use the OLP option, click here.
    • Note: A voucher will be sent via email from WGU once you request to schedule the exam through your course of study in your student portal.
    • Note: You can register up to 4 hours prior to the exam.
    1. Use PeopleCert’s Online Proctoring (OLP) system requirement check by clicking here.
    2. Visit:
    3. Enter your registered email address/username/Candidate Number, and your password and click the "Sign In" button.
      • Note: If you have forgotten your password click on “Can’t access your account?” and enter the requested details. If you require any help resetting your password you can call (669) 231- 7060, or email customer support at
    4. Click "My Profile" to review your personal data.
    5. Click "Edit" to change your contact information or the fields: Photo ID Type, Photo ID Number, Photo ID Issue Date, Birth Date, Gender. You may update your name only before completing your first exam registration. If any further modifications are needed, please contact
    6. Click "Register for an exam" to register, enter your exam voucher code, and click the "Submit" button.
    7. If additional information is required, you will be prompted to complete the relevant fields: Exam Data and Exam Date and Time, if you are using a voucher code.
    8. Check your exam information and click "Confirm Registration."
    9. You will receive an e-mail confirming your exam registration and your exam details. Exam details are also available in the "My Exams" section of your account.


To Reschedule Your Assessment


To select a new date and time to take your exam

  1. Log in to your PeopleCert Account
  2. Select "Overview"
  3. Find the exam you wish to reschedule and select “Change date” which is displayed under "My exams."

Note: Rescheduling an exam up to 48 hours before its start time is free. An administrative fee of $50.00 will be charged for rescheduling from 48 hours up to 4 hours before the exam. After that time, a fee of $100.00 applies. The student is responsible for any rescheduling fees. This fee is not covered or reimbursed by WGU.


Cancellation requests must be made at least 14 days prior to your exam date. To request cancellation please send a written request to



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