How do I schedule/reschedule my PeopleCert Certification?


How do I schedule/reschedule my C846 – Business of IT – Applications, ITL Foundations (FSV1) PeopleCert Certification?


To schedule the C846- Business of IT- Applications, ITIL Foundations

To reschedule the C846- Business of IT- Applications, ITIL Foundations


To Schedule Your Assessment


Exam Registration is a two-step process:

You must first register for a new account through PeopleCert, the vendor who will be providing the assessment via Online Proctored Assessment (OLP). Then you will register for the assessment on the PeopleCert website


  1. To create a PEOPLECERT Account:
    1. Visit
    2. Click on Create an account button.
    3. Fill in the form and click on I accept. Create an Account button.
    4. You will receive an email with subject Activate Passport Account. To complete the activation, click on the Activate Now link in the email.
    5. Your account is ready to register for the exam.
      • Note: If you have taken an exam with PEOPLECERT in the past, you may already have a valid PEOPLECERT account and you can proceed with the registration process. If not, you have to create one. If you require any help with your PEOPLECERT account creation process you can call (669) 231- 7060, or email customer support at
  2. To register for your Assessment:
    1. Use PeopleCert’s Online Proctoring (OLP) system requirement check by clicking here.
      • Note: You will also need to review the OLP instructions for Mac or Windows. If you do not meet these requirements, or do not wish to use the OLP option, click here.
    2. Visit:
    3. Enter your registered email address/username/Candidate Number, and your password and click the Sign In button.
      • Note: If you have forgotten your password click on “Can’t access your account?” and enter the requested details. If you require any help resetting your password you can call (669) 231- 7060, or email customer support at
    4. Click My Profile to review your personal data.
    5. Click Edit to change your contact information or the fields: Photo ID Type, Photo ID Number, Photo ID Issue Date, Birth Date, Gender. You may update your name only before completing your first exam registration. If any further modifications are needed, please contact
    6. Click Register for an exam to register, enter your exam voucher code, and click the Submit button.
      • Note: A voucher will be sent via email from WGU once you request to schedule the exam through your course of study in your student portal.
      • Note: You can register up to 4 hours prior to the exam.
    7. If additional information is required, you will be prompted to complete the relevant fields: Exam Data and Exam Date and Time, if you are using a voucher code.
    8. Check your exam information and click on Confirm Registration.
    9. You will receive an e-mail confirming your exam registration and your exam details. Exam details are also available in the My Exams section of your Account.


To Reschedule Your Assessment


Since WGU students use using an exam voucher, you can reschedule your exam up to 4 hours before the scheduled exam time by following the steps described below:


  1. Log in to your PEOPLECERT account at
  2. Go to My Exams and click Edit for the exam you want to reschedule.
  3. Book the time slot you want, using the online exam scheduler.
  4. You will receive a new exam booking confirmation e-mail.


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