Speaker Troubleshooting

To troubleshoot your speakers, please complete the following steps:

 

  1. If using a desktop computer, ensure your external speakers are connected and powered on.
  2. Verify your computer is not muted or the volume turned down.
    • Many external speakers have adjustable volume controls.
    • Laptops often have volume and mute buttons that may have the symbols associated with them similar to the following:
         Volume up.pngVolume Up
         Volume down.png Volume Down
         Mute.png  Mute

 

Windows Specific Instructions

 

  1. Open the Control Panel.
  2. The instructions to do this vary depending upon your operating system. If you are unsure how to do this, please review Microsoft’s instructions here.
  3. Select “Hardware and Sound” or “Sound”.
  4. Ensure the Playback tab is selected.
    playbacktab.png
  5. Select your speakers and right-click, selecting “Test”.
    testWinSpeakers.png
  6. If the speakers do not work when testing them, click the ‘Configure’ button and follow the prompts.
  7. Complete step 4 again to test your speakers.
  8. If you still do not have sound, you may call our IT Service Desk for individualized assistance.

 

Mac Specific Instructions

 

  1. Open the Apple menu and choose “System Preferences”.
  2. Select the “Sound” panel.
  3. Choose the “Output” tab.
  4. Select the appropriate speakers as the output device.
  5. Verify the Mute checkbox is not checked.
  6. Adjust the sound to test the speakers.
    MacSoundPanel.png
  7. If you still do not have sound, you may call our IT Service Desk for individualized assistance.

 

 

Version History
Revision #:
11 of 11
Last update:
‎04-19-2017 02:51 PM
Updated by:
 
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