Submission Guidelines for Third-Party IT Certifications

 

 

Many IT certifications transfer into the IT degree programs offered by WGU. Visit transferable IT certifications for a list of the certifications that may transfer for each IT degree program.

 

For transfer credit, certifications must be current and you must have earned them within the last five years. Please speak to an Enrollment Counselor to determine if your certification will also meet the prerequisite for the programs, as not all transferable certifications will meet the program eligibility requirements.

 

WGU will only accept official copies of certifications for transfer credit and/or to meet eligibility requirements. Below, you will find the step by step instructions for submitting your certifications.

 

 

AWS  

How to request your AWS transcripts: 

  1. Login at https://www.aws.training/Account/LogOnOptions (opens new window)  if you need to find your AWS Validation Number. 
  2. Send an email to certificateinfo@wgu.edu and include the following: 
    • Your first and last name 
    • Your AWS Validation Number 
    • The AWS certifications that you currently hold 

 

Example Email Message

To: certificateinfo@wgu.edu  

Subject: AWS Certifications for John Doe Hello Certificate Info. 

My name is John/Jane Doe and I have AWS certifications. I hold the “AWS Certified Solutions Architect” and “AWS Certified Developer” certifications. My AWS Validation Number is 999999. 

 

Thank you, John/Jane Doe 

 

AWS Customer Support 

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CIW 

How to request CIW transcripts: 

  1. Go to http://www.ciwcertified.com (opens new window) 
  2. Select Login > Candidate Login at the top of the page 
  3. Log in with your CIW username and password 
  4. Request for your CIW certification credentials to be published via email to certificateinfo@wgu.edu

 

CIW Customer Support 

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Cisco

How to request CISCO transcripts: 

  1. Go to cisco.com (opens new window) 
  2. Login using your Cisco credentials 
  3. Go to Certification Tracking System 
  4. Select Certification Tracking System tool 
  5. If you are using this tool for the first time, you will need to set up a password for future access 
  6. Select Publish Credentials from the menu on the left-hand side 
  7. Enter the email address certificateinfo@wgu.edu 

 

Cisco Customer Support: 

https://globalcontacts.cloudapps.cisco.com/contacts/contactDetails/en_US/c1o6-c2o2 (opens new window... 

 

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CompTIA

How to share your CompTIA certification transcript with WGU: 

  1. Go to https://www.certmetrics.com/comptia/login.aspx (opens new window) 
  2. Login using your CompTIA credentials - you will need to enter your CompTIA Candidate ID or email address, and password 
  3. Click Transcripts 
  4. Click Create new transcript 
    • Fill out the Transcript detail section 
    • The Disable box should NOT be checked 
    • All other boxes should be checked 
    • Show mailing address should be set to Mailing Address or Other Address 
    • Can be viewed until date should be set for one year in the future 
    • The description and remarks sections are optional 
  5. Check the box next to every certification and stackable certification so they display in your transcript 
  6. Click the Submit button 
  7. A Transcript created message will appear 
  8. In the Share column, click the envelope icon to email the transcript 
  9. In the To: field, enter certificateinfo@wgu.edu  
  10. Click the Send button 

 

CompTIA Customer Support

 

Lost your Score Report?

If you lost the score report you received from the PearsonVue testing location, please be aware of the following options: 

  1. Contact the actual PearsonVue testing location where you took your exam and inquire if they can reprint your official CompTIA score report. 
  2. Contact PearsonVue customer service via online chat, email, or telephone to request your registration number and validation number. 

 

A+ 220-1001

How to submit your CompTIA A+ 220-1001:

  1. If you have completed CompTIA A+ Part One (220-1001), but have not yet completed part two (220- 1002), WGU will accept a copy of your 220-1001 score report for transfer.
  2. You will send an image of your score report to certificateinfo@wgu.edu.
    • Note: The image of the score report must show evidence of completing CompTIA A+ Part One (220-1001):
    • The image must be complete and unaltered.

CompTIA score report exampleCompTIA score report example

 

 

CompTIA CEs

How to share your CompTIA CE:

  1. Go to http://www.CompTIA.org (opens new window)
  2. Log into your account
  3. Click the middle tab, labeled Certifications
  4. Look for and click Active Certifications/Certificates
  5. This will bring up a screen showing all of your certs, with dates and a PDF option at the end of each row
  6. Take a screenshot of the whole box, showing the certs, dates and CE dates
    • Your name and CompTia ID must be legible at the bottom of the screen.
    • The screenshot must be complete and unaltered
  7. When you have the screen shot, please put that it in email and send it to: certificateinfo@wgu.edu

CompTIA certifications exampleCompTIA certifications example

 

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CWNP

How to request your CWNP transcripts:

  1. You will need to provide your CWNP ID number and email address in order for WGU to validate your CWNP Certifications. Login at https://www.cwnp.com/login/ (opens new window)if you need to find your CWNP ID
  2. Send an email to certificateinfo@wgu.edu and include the following:
    • Your first and last name
    • Your CWNP ID number
    • The email address you used with CWNP
    • The CWNP certifications that you currently hold

 

Example Email Message

To: certificateinfo@wgu.edu 

Subject: CWNP Certifications for John/Jane Doe Hello Certificate Info.

My name is John/Jane Doe and I have CWNP certifications. I hold the CWS and CWSP certifications. My CWNP ID number is 999999. I used this email address to setup my account with CWNP: emailaddress@emailaddress.com. 

 

Thank you, John/Jane Doe

 

CWNP Customer Service

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EC Council

How to request EC-Council transcripts:

  1. Send email to certmanager@eccouncil.org
  2. Request EC Council to send an email verifying your certification to certificateinfo@wgu.edu
  3. The email from EC Council must include:
    • Your full name
    • The certification(s) earned
    • The date(s) that the certification(s) were received

 

EC Council Customer Support

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GIAC

How to request GIAC transcripts:

  1. Your GIAC certification is published in the GIAC Certified Professionals Directory http://giac.org/certified-professionals/directory (opens new window)
  2. Send an email to certificateinfo@wgu.edu and include the following:
    • Your first and last name
    • Your GIAC analyst number
    • The GIAC certifications that you currently hold
    • Include the link to the GIAC Certified Professionals Directory

 

Example Email Message

To: certificateinfo@wgu.edu 

Subject: GIAC Certifications for John/Jane Doe Hello Certificate Info.

My name is John/Jane Doe and I have GIAC certifications. My GIAC analyst number is 999999. I hold the GSEC, GPEN, GSE certifications. Visit this link to verify my certifications: http://giac.org/certified-professionals/directory.

 

Thank you, John/Jane Doe

 

GIAC Customer Support

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ISACA

How to request your ISACA transcripts:

  1. Login at https://www.isaca.org/myisaca (opens new window) if you need to find your Certification
  2. Send an email to certificateinfo@wgu.edu and include the following:
    • Your first and last name
    • Your Certification Number
    • The ISACA certifications that you currently hold

 

Example Email Message

To: certificateinfo@wgu.edu 

Subject: ISACA Certifications for John/Jane Doe Hello Certificate Info.

My name is John/Jane Doe and I have ISACA certifications. I hold the CISA and CISM certifications. My ISACA Certification Number is 999999.

 

Thank you, John/Jane Doe

 

ISACA Customer Service

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ISC2

 How to request ISC2 transcripts:

  1. Email membersupport@isc2.org.
  2. Provide your Name, ISC2 ID number and credential that you would like forwarded to certificateinfo@wgu.edu.

 

ISC2 Recertification Proof

How to provide verification of your ISC2 Recertification:

  1. Login to https://www.isc2.org/ (opens new window)
  2. Click your name on the top right
  3. Click My Profile
  4. Click the My CPEs tab on the menu bar
  5. Scroll down to Your Certifications
  6. Click Active Transcript
  7. Screenshot the Active Transcript page. The screenshot should include your name, member number, and certification dates.
  8. Email the screenshot to certificateinfo@wgu.edu

ISC2 certification exampleISC2 certification example

 

 

ISC2 Customer Support

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ITIL

There have been many vendors who have managed the ITIL certification over the years. Please locate your vendor below and follow the instructions listed.

 

ITIL Certifications through Linux LPI

How to request your ITIL transcripts:

  1. Login at https://cs.lpi.org/caf/Xamman/candidate_area (opens new window) if you need to find your LPI ID and Verification Code
  2. Send an email to certificateinfo@wgu.edu and include the following:
    • Your first and last name
    • Your Linux LPI ID and Verification Code
    • The ITIL certifications that you currently hold through Linux LPI

 

Example Email Message

To: certificateinfo@wgu.edu 

Subject: ITIL Certifications for John/Jane Doe Hello Certificate Info.

My name is John/Jane Doe and I have an ITIL certification that I took through Linux LPI. I hold the ITIL Foundation certification.

My Linux LPI ID is 999999.

My Verification Code is 999999.

 

Thank you,

John/Jane Doe

 

 

Linux LPI Customer Service

 

ITIL Certifications through PeopleCert

How to request your ITIL transcripts:

  1. Login at https://www.peoplecert.org/login (opens new window) if you need to find your PeopleCert Certificate Number.
  2. Send an email to certificateinfo@wgu.edu and include the following:
    • Your first and last name
    • Your PeopleCert Certificate Number
    • The ITIL certifications that you currently hold through PeopleCert

 

Example Email Message

To: certificateinfo@wgu.edu 

Subject: ITIL Certifications for John/Jane Doe Hello Certificate Info.

My name is John/Jane Doe and I have an ITIL certification that I took through PeopleCert. I hold the ITIL Foundation certification. My PeopleCert Certificate Number is 999999.

 

Thank you,

John/Jane Doe

 

PeopleCert Customer Service

 

 

ITIL Certifications through AXELOS

How to request your ITIL transcripts:

  1. You will need to provide your name and ITIL AXELOS Candidate number for WGU to validate any ITIL certifications that you took. Send an email to certificateinfo@wgu.edu and include the following:
    1. Your first and last name
    2. Your AXELOS Candidate Number
    3. The ITIL certifications that you currently hold through AXELOS
  2. You need to ensure you have “opted-in” to have your name and certification listed in the AXELOS Successful Candidates Register.
    • If you “opted-out”, WGU will have no way to verify your ITIL certification. You must contact AXELOS and opt-in to have your name and certification listed.

Note: If you have questions about the AXELOS Successful Candidates Register or need to obtain your AXELOS Candidate number, visit this site: https://www.axelos.com/successful-candidates-register#replacement (opens new window)

 

Example Email Message

To: certificateinfo@wgu.edu 

Subject: ITIL Certifications for John Doe Hello Certificate Info.

My name is John/Jane Doe and I have an ITIL certification that I took through AXELOS. I hold the ITIL Foundation certification. My AXELOS Candidate number is 999999.

 

Thank you,

John/Jane Doe

 

Note: WGU will also accept an official letter from AXELOS that validates your ITIL certifications. You must contact AXELOS to request the letter through their website.

 

 

AXELOS Customer Support

 

 

ITIL Certifications through EXIN

How to request your ITIL transcripts:

  1. Login at https://mylogin.exin.nl/Portal (opens new window) if you need to find your EXIN Certificate Number.
  2. Send an email to certificateinfo@wgu.edu and include the following:
    • Your first and last name
    • Your EXIN Certificate Number
    • The ITIL certifications that you currently hold through EXIN

 

Example Email Message

To: certificateinfo@wgu.edu 

Subject: ITIL Certifications for John/Jane Doe Hello Certificate Info.

My name is John/Jane Doe and I have an ITIL certification that I took through EXIN. I hold the ITIL Foundation certification. My EXIN Certificate Number is 999999.

 

Thank you,

John/Jane Doe

 

EXIN Customer Support

 

ITIL Certifications through Loyalist Exam Services

How to request your ITIL transcripts:

  • Note: Loyalist Exam Services is a former ITIL Examination Institute, and has provided the below information as listed on the Loyalist Exam Services site: https://lcms.lcsexams.com (opens new window):

    Please be informed that Loyalist Certification Services (LCS) is no longer an ITIL Examination Institute. Please refer to the AXELOS link below for contact information. AXELOS has all the LCS exam candidate information and will be able to assist you. Alternatively, you may contact your Training Provider. Please use your candidate ID as a reference. https://www.axelos.com/contact-axelos (opens new window)

    AXELOS will then be able to provide you with the information WGU requires.

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Microsoft

How to request Microsoft transcripts:

  1. Go to https://mcp.microsoft.com (opens new window)
  2. Log in with your Microsoft credentials (the Windows Live ID that you used to register for your exams).
  3. Select Share your Microsoft Transcript
  4. Create an Access code and click Submit
  5. Copy and paste the entire paragraph in an email to certificateinfo@wgu.edu.
  6. Please ensure the Access Code and Transcript ID are included

Note: If you used or plan to use a Certiport voucher, please make sure you set up a Microsoft account prior to scheduling your exam, so you will be able to retrieve their transcript without difficulty.

 

Troubleshooting

New MCP / First-time user to this site / You just received your Welcome email

  1. To gain access to the member site, you must associate your Microsoft Certification ID (MC ID) with your Microsoft account. This is the only time you will be asked to associate these two accounts, as long as you continue to use the same Microsoft account to access the member website.
    1. Don’t know your MC ID or Access code? You should have received both in email(s) from mswwprog@microsoft.com
    2. Still can’t find your MC ID? Contact your local Regional Support Center: https://www.microsoft.com/en-us/learning/help.aspx (opens new window).
    3. If you know your MC ID and do not know your access code, please follow this link: https://login.live.com/login.srf? (opens new window).

 

Existing MCP - previously accessed the MCP Member site

  1. If you are an existing MCP who has previously accessed the MCP member site, try the following suggestions to resolve this situation:
    • If you received an email with a new MC ID, but already have an existing MC ID, contact your Regional Support Center to merge accounts: https://www.microsoft.com/en-us/learning/help.aspx (opens new window).
    • Do you have more than one Microsoft account or using a new Microsoft account? Your MC ID can only be associated with one Microsoft If you have multiple Microsoft accounts, try logging off and accessing the site with your other Microsoft account. To associate your new Microsoft account or help finding which Microsoft account is associated with the MCP member site, please follow this link: https://login.live.com/login.srf? (opens new window).

 

Microsoft Customer Support

https://www.microsoft.com/en-us/learning/help.aspx (opens new window)

 

 

Oracle

How to request Oracle transcripts:

  1. Go to https://login.oracle.com/oaam_server/login.do (opens new window)
  2. Login with your Oracle user name and password
  3. Select the option Certification Management > Publish Credentials to Third Parties.
  4. Select all certifications you want verified and enter the email address certificateinfo@wgu.edu

 

Oracle Customer Service

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PMI

How to request your PMI transcripts:

  1. Your PMI certification is published in the PMI Online Credential Registry: https://certification.pmi.org/registry.aspx (opens new window).
  2. Send an email to certificateinfo@wgu.edu and include the following:

 

Example Email Message

To: certificateinfo@wgu.edu 

Subject: PMI Certifications for John/Jane Doe Hello Certificate Info.

My name is John/Jane Doe and I have PMI certifications. I hold the PMI and CAPM certifications. Visit this link to verify my certifications: https://certification.pmi.org/registry.aspx. 

 

Thank you, John/Jane Doe

 

PMI Customer Service

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Red Hat 

How to request your Red Hat transcripts:

  1. You will need to provide your Certification ID for WGU to validate your Red Hat Certifications. Login at https://sso.redhat.com (opens new window) if you need to find your Certification
  2. Send an email to certificateinfo@wgu.edu and include the following:
    • Your first and last name
    • Your Certification ID
    • The Red Hat certifications that you currently hold

 

Example Email Message

To: certificateinfo@wgu.edu 

Subject: Red Hat Certifications for John/Jane Doe Hello Certificate Info.

My name is John/Jane Doe and I have Red Hat certifications. I hold the RHCSA and LFCS certifications. My Red Hat Certification ID is 999999.

 

Thank you, John/Jane Doe

 

Red Hat Customer Support

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VMware

How to request your VMware transcripts:

  1. Log into http://mylearn.vmware.com (opens new window)
  2. Open your transcript
  3. Below each certification is a Share button
  4. Enter certificateinfo@wgu.edu and submit

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