Appropriate Chain of Escalation for Student Communication - Nursing Programs

In addition to the requirements of the Student Complaint policy, the following policies and procedures also apply to WGU nursing programs.
Students are expected to use appropriate channels to resolve concerns or issues prior to initiating the formal grievance process. The following table addresses the various chains of communication and escalation for student concerns, based on the issue type:

Academic Issues or Concerns

Skills Lab Issues or Concerns


Clinical Intensive Issues or Concerns


Step 1: Program Mentor Step 1: Lab instructor and Program Mentor Step 1: Clinical Coach and Program Mentor
Step 2: Course Instructor Step 2: Lead Lab Instructor or State Director of Nursing Designee Step 2: Clinical Instructor
Step 3: Nursing Program Faculty Manager Step 3: State Director of Nursing Step 3: State Director of Nursing
Step 4: Senior Manager of Nursing Faculty and State Director of Nursing    

WGU nursing students are to adhere to the WGU Nursing Programs Standards of Professional Conduct and Process for Dispositional Disciplinary Ac... in addressing concerns in a professional manner, as illustrated in the following excerpt:

  • Collaborative Professional: Evidence of a willingness or attempt to work collaboratively with an interdisciplinary team in a professional environment. 

Failure to follow appropriate channel of communication and to act in a professional manner may result in referral to the Nursing Dispositions committee.

Discrimination and Harassment

If a complaint involves any type of alleged discrimination or harassment in violation of the WGU Discrimination, Harassment, Sexual Misconduct, Stalking and Retaliation policy or students wish to remain anonymous, they may immediately make a formal complaint to the Title IX coordinator per the process outlined in the WGU Discrimination Grievance Procedures. Contact information for the Title IX coordinator is:
Dr. Lucas Kavlie - Title IX Coordinator
Western Governors University
4001 South 700 East, Suite 700
Salt Lake City, UT 84107-2533
Direct: (385) 428-8783
Toll Free: (877) 435-7948, ext. 8783



Article Number: 20503, 2496

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