In addition to the requirements of the Student Complaint policy, the following policies and procedures also apply to WGU nursing programs.
Students are expected to use appropriate channels to resolve concerns or issues prior to initiating the formal grievance process. The following table addresses the various chains of communication and escalation for student concerns, based on the issue type:
| Academic Issues or Concerns |
Skills Lab Issues or Concerns
|
Clinical Intensive Issues or Concerns
|
| Step 1: Student Mentor |
Step 1: Lab instructor and Student Mentor |
Step 1: Clinical Coach and Student Mentor |
| Step 2: Course Mentor |
Step 2: National Simulation Lab Coordinator |
Step 2: Clinical Instructor |
| Step 3: Nursing Program Manager and State Director of Nursing |
Step 3: State Director of Nursing |
Step 3: State Director of Nursing |
| Step 4: Senior Manager of Nursing |
|
|
WGU nursing students are to adhere to the WGU Nursing Programs Standards of Professional Conduct and Process for Dispositional Disciplinary Ac... in addressing concerns in a professional manner, as illustrated in the following excerpt:
- Collaborative Professional: Evidence of a willingness or attempt to work collaboratively with an interdisciplinary team in a professional environment.
Failure to follow appropriate channel of communication and to act in a professional manner may result in referral to the Nursing Dispositions committee.
Discrimination and Harassment
Article Number: 20503, 2496
