In addition to the requirements of the Student Complaint policy, the following policies and procedures also apply to WGU nursing programs.
Students are expected to use appropriate channels to resolve concerns or issues prior to initiating the formal grievance process. Students should start the escalation process at step one for the appropriate concern. The following table addresses the various chains of communication and escalation for student concerns, based on the issue type:
Prelicensure Students (BSPRN and BSRN programs)
| Academic Issues or Concerns |
BSPRN/BSRN Skills Lab Issues or Concerns (not related to scheduling)
|
BSPRN/BSRN Skills Lab Scheduling Issues or Concerns
|
BSRN Clinical Intensive Issues or Concerns (not related to scheduling)
|
BSRN Clinical Scheduling Issues or Concerns
|
| Step 1: Program Mentor/Course Instructor |
Step 1: Lab instructor and Program Mentor |
Step 1: Health Scheduling Team |
Step 1: Clinical Coach and Clinical Instructor |
Step 1: Health Scheduling Team (Before the clinical begins) Clinical Instructor (After the start of clinical) |
| Step 2: Nursing Program Faculty Manager |
Step 2: Lead Lab Instructor or State Director of Nursing Designee |
Step 2: Manager, Health Scheduling |
Step 2: State Clinical Faculty Supervisor (if applicable) and Program Mentor |
Step 2: Health Scheduling (if not already notified in step 1) |
| Step 3: Senior Manager of Prelicensure Nursing |
Step 3: State Director of Nursing |
Step 3: State Lab Supervisor (if applicable) |
Step 3: State Director of Nursing. (If clinical extension is needed SDON or Designee will notify Health Scheduling) |
Step 3: Manager Health Scheduling |
| Step 4: State Director of Nursing (SDON) |
|
Step 4: State Director of Nursing |
|
Step 4: State Clinical Faculty Supervisor (if applicable) |
| |
|
|
|
Step 5: State Director of Nursing |
WGU nursing students are to adhere to the WGU Nursing Programs Standards of Professional Conduct and Process for Dispositional Disciplinary Ac... in addressing concerns in a professional manner, as illustrated in the following excerpt:
- Collaborative Professional: Evidence of a willingness or attempt to work collaboratively with an interdisciplinary team in a professional environment.
Failure to follow appropriate channel of communication and to act in a professional manner may result in referral to the Nursing Dispositions committee.
Discrimination and Harassment
Article Number: 20503, 2496
