Western Governors University (WGU) recognizes there may be circumstances and events beyond a student’s control that interrupt or impede measured progress toward course completion. Students may request an additional seven days to finalize a course for which they registered in original term registration. The first seven days of the subsequent term are inclusive of the subsequent term and do not reset the new term's start date to the 8th. Students may not request an incomplete course (IC) while on term break and may not start a term break while a course is marked as incomplete.
Student Records is responsible for denying or granting the student’s request for the seven-day incomplete period. The decision to grant the request is predicated upon, but not restricted to:
Incomplete course requests are typically denied for circumstances including, but not limited to:
Requests for an incomplete status must be received by Student Records on or before the 25th day of the last month of the student’s term. Requests received after the 25th are generally not considered unless the event(s)/circumstance prevented the request from being made at an earlier date.
If an incomplete status is granted for a course, the student degree plan will need up to 24 hours after the incomplete status has been approved to properly display and provide the option to schedule the assessment.
If a student does not complete their course by the end of their incomplete period, the course will be marked Not Passed on their transcript for their original term. The student may then enroll in the course as part of their next term and the course will count toward the minimum required CU count for that term.
Student granted an incomplete status for an objective or third-party assessment may make additional attempts within the incomplete period, with time permitting, and in compliance with the WGU Assessment Policies (opens new window) of the Student Handbook (all sections apply).
Students granted an incomplete status for a performance assessment may submit tasks and any necessary revisions through the end of the incomplete period.
If a student does not complete an accelerated course by the end of their term, the student may request an incomplete status for the course by speaking with their Program Mentor. If the request is approved, the course will be marked as Incomplete on the transcript for the completed term and granted incomplete status until the last day of the month following the end of the original term. The following rules apply to an incomplete status for an accelerated course:
If the student does not complete an accelerated course by the end of their term and does not request a one-month incomplete status for the course, the course will be marked "Not Passed" on their transcript for the original term. The student may then enroll in the course as part of their initial registration for the next term, and the course will count toward the minimum required CU count for that term.
For information about accelerating courses, refer to Accelerating Courses (opens new window).
For a student’s final course of their program, the final course must be in either original current term registration or accelerated. Student Records will work with a student’s Program Mentor to determine an appropriate length required for the incomplete period. The student degree plan will need up to 24 hours after the IC has been approved to properly display and provide the option to schedule the assessment.
Article Number: 20440, 2833