Incomplete Course Policy

 

 

Incomplete Policy for Courses in Original Registration

Western Governors University (WGU) recognizes there may be circumstances and events beyond a student’s control that interrupt or impede measured progress toward course completion. Students may request an additional seven days to finalize a course for which they registered in original term registration. The first seven days of the subsequent term are inclusive of the subsequent term and do not reset the new term's start date to the 8th. Students may not request an incomplete course (IC) while on term break and may not start a term break while a course is marked as incomplete.  
 

Student Records is responsible for denying or granting the student’s request for the seven-day incomplete period. The decision to grant the request is predicated upon, but not restricted to:

  • The nature of the event(s)/circumstance – must be unforeseen and unavoidable.
  • When the event(s)/circumstance occurred – generally in the last 4 to 6 weeks of the term.
  • Documented and verifiable academic progress on the course - at least one substantive attempt at an objective assessment, or regular and consistent submissions on a performance assessment are all reviewed (rough drafts may be considered upon appeal).
  • Completion of all other courses – only one outstanding course is considered a reasonable request.
  • Overall academic progress across terms – consistent academic progress and completion of courses in prior terms.
  • Adherence to the Term Registration and Enrollment (opens new window) policy.
  • Adherence to university Communication Protocol (opens new window).

Incomplete course requests are typically denied for circumstances including, but not limited to:

  • Events and circumstances that occur early or in the middle of a student’s term. 
  • Known or anticipated life events – occupational, vacation, etc. 
  • Short-term illness and/or minor injuries – cold, flu, cuts, abrasions, etc. 
  • Inclement weather and/or temporary power outages – snow, rain, wind, etc. 
  • Lack of engagement in the course prior to the end of the term – attempts, submissions, etc. 
  • Failure to schedule an exam or find an available testing option before the end of the term.   
  • Not passing an objective assessment or needing to make revisions on a performance task, without other extenuating circumstances 
  • Prior and/or multiple requests for an incomplete course(s).  
  • Students’ ability to receive Financial Aid, Tuition Reimbursement, Discounts, etc. 
  • Technical issues related to hardware (computer, internet connection, webcam, etc.) that occur for assessments scheduled or submitted within the last 7 days of the term  
  • Technical issues related to WGU assessment systems (proctoring, assessment delivery, etc.) may be accepted as grounds for approving an incomplete request provided the issue is documented through the WGU EdTech Service Desk or WGU Assessment Services. 
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Requests for an incomplete status must be received by Student Records on or before the 25th day of the last month of the student’s term. Requests received after the 25th are generally not considered unless the event(s)/circumstance prevented the request from being made at an earlier date.  

 

If an incomplete status is granted for a course, the student degree plan will need up to 24 hours after the incomplete status has been approved to properly display and provide the option to schedule the assessment. 

 

If a student does not complete their course by the end of their incomplete period, the course will be marked Not Passed on their transcript for their original term. The student may then enroll in the course as part of their next term and the course will count toward the minimum required CU count for that term. 
 

Objective Assessments/Third-Party Assessments

Student granted an incomplete status for an objective or third-party assessment may make additional attempts within the incomplete period, with time permitting, and in compliance with the WGU Assessment Policies (opens new window) of the Student Handbook (all sections apply).   

 

Performance Assessments 

Students granted an incomplete status for a performance assessment may submit tasks and any necessary revisions through the end of the incomplete period. 

 

 

Incomplete Policy for Accelerated Courses 

If a student does not complete an accelerated course by the end of their term, the student may request an incomplete status for the course by speaking with their Program Mentor. If the request is approved, the course will be marked as Incomplete on the transcript for the completed term and granted incomplete status until the last day of the month following the end of the original term. The following rules apply to an incomplete status for an accelerated course: 

  • Only one accelerated course may be given one-month incomplete status per term, regardless of the number of courses added to the term. 
  • Requests for a one-month incomplete status for an accelerated course must be submitted no later than the 25th day of the last month of the term to which the course was added.  
  • The incomplete course will count negatively against the Satisfactory Academic Progress (SAP) (opens new window) calculation for financial aid for the completed term for as long as it remains in the Incomplete status.   
  • The one-month incomplete status is not available for courses that were part of the student’s original enrollment for the term, even if the student originally enrolled in more than the required minimum number of CUs and has made On-Time Progress (OTP) for the term.  
  • The one-month incomplete status for accelerated courses is not available to students who have not made OTP in the currently enrolled term. 
  • The one-month incomplete status for accelerated courses is not available for courses that were added to the term or started less than two weeks before the end of the term. 
  • The one-month incomplete status for accelerated courses is available for any student who made OTP in the term before accelerating the course, provided the course was accelerated and started at least two weeks prior to the end of the term.  
  • The one-month incomplete status for accelerated courses is available to students who have attempted the assessment or not attempted the assessment. 
  • Students may attempt the assessment multiple times within the one-month incomplete period if necessary, to pass.    
    • Assessments attempted when a course is in an incomplete status are subject to the same assessment requirements as all other assessment attempts. Refer to WGU Assessment Policies (opens new window) for information about applicable fees, third-party scheduling deadlines, study plan requirements, and other important information related to assessment attempts.    
    • The student degree plan will need up to 24 hours after the incomplete status has been approved to properly display and provide the option to schedule the assessment. 
  • If the student passes the course within the incomplete period, the course will show as Passed on the transcript for the originally enrolled term. If the course is not completed within the incomplete period, then a Not Passed will appear on the transcript for the term in which the course was originally enrolled.    
    • When the Incomplete status of the course changes to either Passed or Not Passed, SAP will be re-calculated for the completed term to reflect the new status for the course.   
    • A course granted an incomplete status under this policy cannot be included in the initial term registration of the subsequent term.  
    • If the student does not pass the course within the Incomplete period, the student is not required to add the course to the current term. 
  • To meet full-time enrollment for the subsequent term, the student must enroll in 12 CUs for undergraduate or 8 CUs for graduate programs, not including the course granted the incomplete status.   
    • Students must register for their next term within the standard registration timeframe, even if they have an incomplete status for an accelerated course. The accelerated course cannot be included in the courses registered at the start of the next term.  
  • The incomplete status does not change the start date of the subsequent term. 
  • To meet On-Time Progress for the subsequent term, the student must complete 12 CUs for undergraduate or 8 CUs for graduate programs, not including the course granted the incomplete status.
  • Students may not begin a Term Break while a course is in an Incomplete status. 

If the student does not complete an accelerated course by the end of their term and does not request a one-month incomplete status for the course, the course will be marked "Not Passed" on their transcript for the original term. The student may then enroll in the course as part of their initial registration for the next term, and the course will count toward the minimum required CU count for that term. 

 

For information about accelerating courses, refer to Accelerating Courses (opens new window).

 

 

Incomplete Policy for Final Course in Program

For a student’s final course of their program, the final course must be in either original current term registration or accelerated. Student Records will work with a student’s Program Mentor to determine an appropriate length required for the incomplete period. The student degree plan will need up to 24 hours after the IC has been approved to properly display and provide the option to schedule the assessment. 

 

 

 


Article Number: 20440, 2833