WGU Transcript Requests



This article is intended to answer some of the most common questions regarding WGU transcripts that students ask. Please review this information for answers you may be seeking and feel free to contact the Records Department at records@wgu.edu if you have additional questions not answered here.


Please note that any questions related to sending transcripts from other universities to WGU during the transcript evaluation processes should be directed to transcriptinfo@wgu.edu.


For information on WGU’s grading system and how that impacts the transcript, please refer to Student Handbook article Term Registration and Enrollment.



Unofficial Transcripts

Obtaining Unofficial WGU Transcripts

To access/download unofficial WGU transcripts, please login to your student portal. Once logged in, proceed to the Student Services - Records section on the Student Support tab of the student portal. Your unofficial WGU transcript may be obtained by clicking on “Download.”



Screenshot showing the location of the official and unofficial WGU transcript request links, in the Student Portal.Screenshot showing the location of the official and unofficial WGU transcript request links, in the Student Portal.


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Official Transcripts

Note: As permitted under applicable law, official transcripts will not be released to anyone whose financial obligations are not met. If you do have a hold on your order, it will be canceled after 30 days unless the obligation is met. Once it has been met, your order will be cleared and processed. You do not need to notify WGU.



Obtaining an Official WGU Transcript

Copies of your WGU transcripts may be ordered in the following ways:

  • Parchment: Students can access the Parchment WGU storefront by going to their WGU portal and clicking on the Student Support tab and then on “Official Transcript”. If you do not have access to your WGU student portal, visit the WGU Parchment storefront.
  • National Student Clearinghouse: Students can order transcripts from the National Student Clearinghouse by visiting the Transcript Ordering Center and searching for Western Governors University.


Determining which Transcript Service to Use

Parchment is WGU’s main vendor for transcript fulfillment. All orders should be placed through Parchment unless any of the following scenarios apply:

  • If you need an application form or other document that needs to be sent along with your transcript, you must place your order through National Student Clearinghouse. During the ordering process, you will be able to upload one document to be sent with your transcript in .pdf, .doc, or .jpeg file types. If you have multiple documents that need to be sent with your order, you will need to merge them into one file before attaching it to your order.
  • If your recipient participates in the Electronic Transcript Exchange, you should order through National Student Clearinghouse.


Checking on an Order Status 

  • Parchment: You can check on the status of an order by signing into your Parchment account and then by clicking Orders at the top right of the screen. 
  • National Student Clearinghouse: You can check on the status of an order using the National Student Clearinghouse Transcript Order Status tool. You will need your order number and the email address you used when you placed the order.


Transcript Order Fulfillment 

WGU processes transcript requests in the order they arrive. Due to the quantity of transcript orders that we receive, orders are fulfilled within 3-5 business days of the date the order was placed.


If you have not received confirmation that your transcript has been sent after 5 business days, please contact the Records Department at records@wgu.edu for further assistance.


Note: If you have placed an order for a mailed transcript, once your transcript order has been processed by the Records Department, it will be mailed out via the delivery service you selected. Please allow up to 10 days for delivery via USPS standard mail, and 1-2 days delivery via overnight services.



Obtaining Parchment Password 

If you have forgotten your Parchment Password, you can click on the “Forgot your password?” link on the login page. You should receive an email with instructions on how to reset your password shortly.


If you do not receive the instructions, you may contact the Records Department at records@wgu.edu for further assistance.



Changing Order Recipient

Due to FERPA regulations, we are unable to make any changes to the recipient or to the recipient's method of contact (address, email address, etc.). If you need to send your transcript to a different recipient, you will need to cancel your existing order and place a new order.


If for any reason you are unable to cancel your order, you may contact the Records Department at records@wgu.edu for further assistance.


Third Party Transcript Orders

Third parties, such as Institutions of Higher Education or Government Agencies, may utilize Parchment to request a transcript on a student’s behalf. The third party will need to have a FERPA release consent form completed by the student authorizing WGU to release the transcript. The consent form will need to be uploaded during the ordering process. The third parties may utilize their own FERPA release consent form or WGU’s consent form which can be found at the bottom of this article. The transcript will be delivered electronically to the verified email address used during the ordering process.  


This feature can be found at: https://www.parchment.com/u/registration/380534/institution 


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Article Number: 50182

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