This article is intended to answer some of the most common questions regarding WGU transcripts that students ask. Please review this information for answers you may be seeking and feel free to contact the Records Department at firstname.lastname@example.org if you have additional questions not answered here.
Please note that any questions related to sending transcripts from other universities to WGU during the transcript evaluation processes should be directed to email@example.com.
For information on WGU’s grading system and how that impacts the transcript, please refer to Student Handbook article Term Registration and Enrollment.
To access/download unofficial WGU transcripts, please login to your student portal. Once logged in, proceed to the Student Services - Records section on the Student Support tab of the student portal. Your unofficial WGU transcript may be obtained by clicking on “Download.”
Note: As permitted under applicable law, official transcripts will not be released to anyone whose financial obligations are not met. If you do have a hold on your order, it will be canceled after 30 days unless the obligation is met. Once it has been met, your order will be cleared and processed. You do not need to notify WGU.
Copies of your WGU transcripts may be ordered in the following ways:
Parchment is WGU’s main vendor for transcript fulfillment. All orders should be placed through Parchment unless any of the following scenarios apply:
WGU processes transcript requests in the order they arrive. Due to the quantity of transcript orders that we receive, orders are fulfilled within 3-5 business days of the date the order was placed.
If you have not received confirmation that your transcript has been sent after 5 business days, please contact the Records Department at firstname.lastname@example.org for further assistance.
Note: If you have placed an order for a mailed transcript, once your transcript order has been processed by the Records Department, it will be mailed out via the delivery service you selected. Please allow up to 10 days for delivery via USPS standard mail, and 1-2 days delivery via overnight services.
If you have forgotten your Parchment Password, you can click on the “Forgot your password?” link on the login page (opens new window). You should receive an email with instructions on how to reset your password shortly.
If you do not receive the instructions, you may contact the Records Department at email@example.com for further assistance.
Due to FERPA regulations, we are unable to make any changes to the recipient or to the recipient's method of contact (address, email address, etc.). If you need to send your transcript to a different recipient, you will need to cancel your existing order and place a new order.
If for any reason you are unable to cancel your order, you may contact the Records Department at firstname.lastname@example.org for further assistance.
Article Number: 50182