Consumer Complaint Process

Students who believe they have been treated unfairly by Western Governors University (WGU) either through the action of individuals or the application of existing policy may have their complaint or grievance addressed by the appropriate procedure. Grievance initiation and escalation paths are described in the Student Complaint Policy (opens new window), the Discrimination Grievance Procedures (opens new window) and also in the Nursing Student Handbook article, Appropriate Chain of Escalation for Student Communication - Nursing Programs (opens new window). Students who are unclear about the appropriate procedures and which steps to take may consult Student Services for guidance at (877) 435-7948 or studentservices@wgu.edu.

In the event that students believe their issue with the University cannot be resolved through the grievance and complaint processes noted above, they have the right to contact our accrediting agencies and/or various state agencies. Below is a list of contact information for all 50 states, the District of Columbia, and Puerto Rico. This information should not be construed as informative of what agencies regulate the University or in what states the University is licensed or required to be licensed. States, through relevant agencies or attorney generals offices, will accept complaints regardless of whether the University is required to be licensed in that state.

 

Students who have a complaint against WGU should first file a complaint with the institution. If WGU does not resolve the complaint, students may file a complaint with the Utah Board of Regents at www.higheredutah.org/sara (opens new window). The Board of Regents will only consider complaints that were previously unresolved by the institution and may refer a complaint to another agency for investigation.

 

P.O. Box 302130
Montgomery, AL 36130-2130
334.242.2959

 

P.O. Box 302000
Montgomery, AL  36130-2000
334.293.4500

 

P.O. Box 110505

Juneau, AK 99811-0505

800.441.2962 or 907.465.6741

 

1740 West Adams Street, Suite 3008
Phoenix, AZ 85007
602.542.5709

 

423 Main Street, Suite 400

Little Rock, AR 72201

501.371.2000

 

1625 North Market Blvd., Suite N-112

Sacramento, CA 95834

833.942.1120 or 800.952.5210

 

1300 Broadway Rd., Second Floor
Denver, CO 80203

303.866.2723 or 303.866.4209

 

61 Woodland St.
Hartford, CT 06105-2326

860.947.1800 or 860.947.1310

 

The Townsend Building
401 Federal St., Suite 2
Dover, DE 19901-3639

302.735.4000

 

810 1st Street, NE, 2nd Floor
Washington, DC 20002
202.727.2824

 

325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400

850.245.3200 or 888.224.6684

 

2082 E. Exchange Pl., Suite 220
Tucker, GA 30084

770.414.3306

 

201 Merchant St, Suite 1805

Honolulu, HI 96813

808.586.7327

 

P.O. Box 83720
Boise, ID 83720-0037

208.332.1587

 

1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377

217.557.7359

 

101 W. Ohio St., Suite 670
Indianapolis, IN 46204

317.464.4400 or 317.232.1324

 

603 E. 12th St., 5th Floor
Des Moines, IA 50319

515.725.3400

 

1000 SW Jackson, Suite 520
Topeka, KS 66612-1368

785.296.4936 or 785.296.4917

 

1024 Capital Center Dr., Suite 320
Frankfort, KY 40601-8204

502.573.1555 ext. 350

 

P.O. Box 3677
Baton Rouge, LA 70821

225.342.4253

 

23 State House Station
Augusta, ME 04333-0023

207.624.6616

 

6 N. Liberty St., 10th Floor
Baltimore, MD 21201

800.974.0203

 

1 Ashburton Place, Room 1401

Boston, MA 02108

617.994.6950

 

P.O. Box 30004

Lansing, MI 48909

517.373.1820

 

1450 Energy Park Dr., Suite 350
St. Paul, MN 55108

651.259.3975 or 800.657.3866

 

3825 Ridgewood Rd.
Jackson, MS 39211

601.432.6372

 

205 Jefferson Street

P.O. Box 1469

Jefferson City, MO 65102

573.751.2361

 

2500 Broadway Street

P.O. Box 203201

Helena, MT 59620

406.444.6570

 

P.O. Box 95005
Lincoln, NE 68509-5005

402.471.0020 or 402.471.2847

 

3663 E. Sunset Road, Suite 202
Las Vegas, NV 89120

702.486.7330

 

101 Pleasant Street

Concord, NH 03301

603.271.3494

 

20 W. State St.
P.O. Box 542
Trenton, NJ 08625-0542

609.292.4310 or 609.984.2709

 

2048 Galisteo St.
Santa Fe, NM 87505-2100

505.476.8400

 

89 Washington Avenue

Albany, NY 12234

518.474.3852

 

North Carolina Post-Secondary Education Complaints
c/o Student Complaints

University of North Carolina System Office

910 Raleigh Rd.
Chapel Hill, NC 27515-2688

studentcomplaint@northcarolina.edu

 

10th Floor, State Capitol

600 East Boulevard Ave, Dept. 215

Bismarck, ND 58505

701.328.2960

 

25 S. Front St.
Columbus, OH 43215

614.466.6000

 

655 Research Pkwy, Suite 200
Oklahoma City, OK 73104-3603

405.225.9100 or 405.225.9142

 

1500 Valley River Dr., Suite 100
Eugene, OR 97401

541.687.7478

 

333 Market St.
Harrisburg, PA 17126-0333

717.783.6785

 

P.O. Box 19900
San Juan, Puerto Rico 00910-1900

787.724.7100 ext. 2022 or ext. 2016

 

Shepard Building, 80 Washington Street

Providence, RI 02903

401.456.6000

 

1122 Lady Street, Suite 300

Columbia, SC 29201

803.737.2260

 

Capitol Building

500 East Capitol Avenue, Suite 204

Pierre, SD 57501

605.773.3537

 

Parkway Towers, Suite 1700
404 James Robertson Pkwy
Nashville, TN 37243-0830

615.741.3605

 

P.O. Box 12788
Capitol Station, Austin, TX 78711

512.427.6520

 

160 East 300 East, 2nd FL
Salt Lake City, UT 84111

801.530.6601

 

219 North Main Street, Suite 402

Barre, VT 05641

802.479.1030

 

James Monroe Building
101 N. Fourteenth St.
Richmond, VA 23219

804.225.2600

 

P.O. Box 43430
Olympia, WA 98504-3430

360.753.7869 or 360.753.7866

 

1018 Kanawha Boulevard East, Suite 700
Charleston, WV 25301

304.558.2101

 

201 W. Washington Ave., 3rd Floor
Madison, WI 53703

608.266.1996

 

Hathaway Bldg., 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002-0050
307.777.5712

 





Article Number: 20522, 2667