Consumer Complaint Process

Students who believe they have been treated unfairly by WGU either through the action of individuals or the application of existing policy may have their complaint or grievance addressed by the appropriate procedure. Grievance initiation and escalation paths are described in the Student Complaint Policy, the Discrimination Grievance Procedures and also in the Nursing Student Handbook article, Appropriate Chain of Escalation for Student Communication - Nursing Programs. Students who are unclear about the appropriate procedures and which steps to take may consult Student Services for guidance at (877) 435-7948 or studentservices@wgu.edu.

In the event that students believe their issue with the University cannot be resolved through the grievance and complaint processes noted above, they have the right to contact our accrediting agencies and/or various state agencies. Below is a list of contact information for all 50 states, the District of Columbia, and Puerto Rico. This information should not be construed as informative of what agencies regulate the University or in what states the University is licensed or required to be licensed. States, through relevant agencies or attorney generals offices, will accept complaints regardless of whether the University is required to be licensed in that state.

 

NC-SARA (see State Authorization)

Students who have a complaint against Western Governors University should first file a complaint with the institution. If Western Governors University does not resolve the complaint, students may file a complaint with the Utah Board of Regents at www.higheredutah.org/sara. The Board of Regents will only consider complaints that were previously unresolved by the institution and may refer a complaint to another agency for investigation.


Northwest Commission on Colleges and Universities
http://www.nwccu.org/

 

Alabama Department of Postsecondary Education
P.O. Box 302130
Montgomery, AL 36130-2130

334.242.2959

 

Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL  36130-2000

334.293.4500

 

Alaska Commission on Postsecondary Education

P.O. Box 110505

Juneau, AK 99811-0505

800.441.2962 or 907.465.6741

 

Arizona State Board for Private Postsecondary Education

1400 W. Washington, Room 260
Phoenix, AZ 85007

602.542.2399

 

Arkansas Higher Education Coordinating Board

423 Main Street, Suite 400

Little Rock, AR 72201

501.371.2000

 

California Bureau for Private Postsecondary Education

P.O. Box 980818
W. Sacramento, CA 95798-0818

888.370.7589 or 916.431.6959

 

Colorado Department of Higher Education

1300 Broadway Rd., Second Floor
Denver, CO 80203

303.866.2723 or 303.866.4209

 

Connecticut Office of Higher Education

61 Woodland St.
Hartford, CT 06105-2326

860.947.1800 or 860.947.1310

 

Delaware Department of Education

The Townsend Building
401 Federal St., Suite 2
Dover, DE 19901-3639

302.735.4000

 

District of Columbia Education Licensure Commission

810 1st Street, NE, 2nd Floor
Washington, DC 20002
202.727.2824

 

Florida Department of Education, Commission for Independent Education

325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400

850.245.3200 or 888.224.6684

 

Georgia Nonpublic Postsecondary Education Commission

2082 E. Exchange Pl., Suite 220
Tucker, GA 30084

770.414.3306

 

Hawaii Postsecondary Education Authorization Program

201 Merchant St, Suite 1805

Honolulu, HI 96813

808.586.7327

 

Idaho State Board of Education

P.O. Box 83720
Boise, ID 83720-0037

208.332.1587

 

Illinois Board of Higher Education

1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377

217.557.7359

 

Indiana Commission for Higher Education, Board for Proprietary Education

101 W. Ohio St., Suite 670
Indianapolis, IN 46204

317.464.4400 or 317.232.1324

 

Iowa College Student Aid Commission

603 E. 12th St., 5th Floor
Des Moines, IA 50319

515.725.3400

 

Kansas Board of Regents

1000 SW Jackson, Suite 520
Topeka, KS 66612-1368

785.296.4936 or 785.296.4917

 

Kentucky Council on Postsecondary Education

1024 Capital Center Dr., Suite 320
Frankfort, KY 40601-8204

502.573.1555 ext. 350

 

Louisiana Board of Regents

P.O. Box 3677
Baton Rouge, LA 70821

225.342.4253

 

Maine Department of Education

23 State House Station
Augusta, ME 04333-0023

207.624.6616

 

Maryland Higher Education Commission

6 N. Liberty St., 10th Floor
Baltimore, MD 21201

800.974.0203

 

Massachusetts Department of Higher Education

1 Ashburton Place, Room 1401

Boston, MA 02108

617.994.6950

 

Michigan Department of Licensing and Regulatory Affairs

P.O. Box 30004

Lansing, MI 48909

517.373.1820

 

Minnesota Office of Higher Education

1450 Energy Park Dr., Suite 350
St. Paul, MN 55108

651.259.3975 or 800.657.3866

 

Mississippi Commission on College Accreditation

3825 Ridgewood Rd.
Jackson, MS 39211

601.432.6372

 

Missouri Department of Higher Education

205 Jefferson Street

P.O. Box 1469

Jefferson City, MO 65102

573.751.2361

 

Montana University System

2500 Broadway Street

P.O. Box 203201

Helena, MT 59620

406.444.6570

 

Nebraska Coordinating Commission for Postsecondary Education

P.O. Box 95005
Lincoln, NE 68509-5005

402.471.0020 or 402.471.2847

 

Nevada Commission on Postsecondary Education

3663 E. Sunset Road, Suite 202
Las Vegas, NV 89120

702.486.7330

 

New Hampshire Department of Education

101 Pleasant Street

Concord, NH 03301

603.271.3494

 

New Jersey Secretary of Higher Education

20 W. State St.
P.O. Box 542
Trenton, NJ 08625-0542

609.292.4310 or 609.984.2709

 

New Mexico Higher Education Department

2048 Galisteo St.
Santa Fe, NM 87505-2100

505.476.8400

 

New York Office of College and University Evaluation

89 Washington Avenue

Albany, NY 12234

518.474.3852

 

University of North Carolina Board of Governors

910 Raleigh Rd.
Chapel Hill, NC 27515-2688

919.962.4538

 

North Dakota University System

10th Floor, State Capitol

600 East Boulevard Ave, Dept. 215

Bismarck, ND 58505

701.328.2960

 

Ohio Board of Regents

25 S. Front St.
Columbus, OH 43215

614.466.6000

 

Oklahoma State Regents for Higher Education

655 Research Pkwy, Suite 200
Oklahoma City, OK 73104-3603

405.225.9100 or 405.225.9142

 

Oregon Office of Degree Authorization

1500 Valley River Dr., Suite 100
Eugene, OR 97401

541.687.7478

 

Pennsylvania Department of Education

333 Market St.
Harrisburg, PA 17126-0333

717.783.6785

 

Puerto Rico Council on Higher Education

P.O. Box 19900
San Juan, Puerto Rico 00910-1900

787.724.7100 ext. 2022 or ext. 2016

 

Rhode Island Council on Postsecondary Education

Shepard Building, 80 Washington Street

Providence, RI 02903

401.456.6000

 

South Carolina Commission on Higher Education

1122 Lady Street, Suite 300

Columbia, SC 29201

803.737.2260

 

South Dakota Secretary of State’s Office

Capitol Building

500 East Capitol Avenue, Suite 204

Pierre, SD 57501

605.773.3537

 

Tennessee Higher Education Commission

Parkway Towers, Suite 1700
404 James Robertson Pkwy
Nashville, TN 37243-0830

615.741.3605

 

Texas Higher Education Coordinating Board

P.O. Box 12788
Capitol Station, Austin, TX 78711

512.427.6520

 

Utah Division of Consumer Protection

160 East 300 East, 2nd FL
Salt Lake City, UT 84111

801.530.6601

 

Vermont State Board of Education

219 North Main Street, Suite 402

Barre, VT 05641

802.479.1030

 

State Council of Higher Education for Virginia

James Monroe Building
101 N. Fourteenth St.
Richmond, VA 23219

804.225.2600

 

Washington Student Achievement Council

P.O. Box 43430
Olympia, WA 98504-3430

360.753.7869 or 360.753.7866

 

West Virginia Higher Education Policy Commission

1018 Kanawha Boulevard East, Suite 700
Charleston, WV 25301

304.558.2101

 

Wisconsin Educational Approval Board

201 W. Washington Ave., 3rd Floor
Madison, WI 53703

608.266.1996

 

Wyoming Department of Education

Hathaway Bldg., 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002-0050
307.777.5712

 


 

 



Article Number: 20522, 2667