WGU has a Student Services team dedicated exclusively to helping students achieve their academic goals. The Student Services office is available during extended hours to assist students with general questions and administrative or accessibility issues.
The Student Services team helps students resolve issues, listens to student issues and concerns, and makes recommendations for improving policy and practice based on student feedback. The Student Services team provides a formal means by which students can express their views, and those views in turn inform the decisions we make.
The Student Services team also assists students with unresolved concerns to find equitable resolutions. Prior to contacting the Student Services office with a complaint, students should always work first with their program mentor. Mentors have the expertise to guide students toward goals and direct them to the resources they need to be successful. If, however, students have an issue or problem that cannot be resolved by their program mentor, they are invited to contact the Student Services office. Student Services can also assist students who wish to request to be assigned to a different program mentor.
To contact the Student Services team, feel free to call (877) 435-7948 or email email@example.com. We are available Monday through Friday, 6 am to 10 pm and Saturday, 7 am to 7 pm; closed Sunday.